Full-Time Experienced Solution Manager for SAP CRM Solutions
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Itella ICT provides development, maintenance and infrastructure services for whole Itella Corporation.
Business Solutions is focused on providing application development and expertise services to business units. We are now looking for an experienced SOLUTION MANAGER to join our Management and Control Solutions team. Management and Control Solutions team is responsible for SAP solutions and all solutions of Itella Group functions.
SAP CRM is in use for Marketing, Sales and Customer Service. Solution Manager is the owner of technical solutions of CRM applications. The key objective of the role is to lead application development in co-operation with business owners.
As Solution Manager you will be responsible for – managing the demand for application development in your own solution area – leading development work as technical solution owner – solution lifecycle and maintaining the road-map of the responsibility area – maintaining cost control, forecasting and budget estimations in own area – communicating with stakeholders, providing information to support decision making and acting as an expert in your own solution area. In this role you are required to liaise effectively with our internal stakeholders and external partners.
To be successful in this role, you need to have – ability to perform independently and work under pressure with frequent and tight deadlines. – understanding of finance processes, experience in gathering and analyzing customer requirements – strong technical knowledge and experience of SAP CRM7 applications – good people skills and previous experience of leading a team of experts – fluent written and spoken communications skills, in Finnish and English language – ability to operate effectively across organizational boundaries – Academic or higher vocational degree – 6 + years relevant experience
We also appreciate knowledge in – SAP eCommerce – SAP BW reporting – SAP ECC For more information, please contact Raija Pajunen, Head of Management and Control Solutions, tel. 040 562 7414 (Mon, Wed-Fri between 8-9)
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